Refund Policy

Last updated: July 1, 2024

At DisenioWeb Pro, we strive to provide high-quality educational courses and services. We understand that circumstances may arise where you need to request a refund. This policy outlines our refund procedures for different products and services.

1. Introduction

DisenioWeb Pro offers a variety of educational products, including individual courses, course bundles, subscriptions, virtual workshops, and learning resources. This Refund Policy describes the conditions under which we process refunds for our different types of products.

By purchasing any product or service from DisenioWeb Pro, you agree to this Refund Policy. We recommend reading this document carefully before making a purchase.

2. Satisfaction Guarantee Period

We offer a satisfaction guarantee period for most of our products, during which you can request a full refund if you are not satisfied with your purchase.

Product Type	Guarantee Period	Conditions
Individual Courses	14 days from purchase date	No more than 30% of the course completed
Course Bundles	21 days from purchase date	No more than 20% of total content viewed
Monthly Subscriptions	7 days from initial purchase or renewal date	First month of subscription only
Annual Subscriptions	30 days from initial purchase date	Initial purchase only, not renewals
Live Virtual Workshops	Up to 24 hours before the event starts	Full refund before this deadline
Downloadable Resources	7 days from purchase date	If the material has not been downloaded

3. Refund Request Process

To request a refund, you must follow these steps:

Initial Contact: Send an email to [email protected] with the subject 'Refund Request - [Product Name]'.
Required Information: Include the following information in your request:
- Your full name
- Email address used for the purchase
- Purchase date
- Order number or transaction ID
- Product or service name
- Reason for the refund request
Confirmation: You will receive a confirmation of receipt of your request within 48 hours.
Review: Our team will review your request and verify that it meets the eligibility requirements.
Resolution: We will inform you of the decision within 5 business days of receiving your complete request.

4. Specific Conditions by Product Type

4.1 Individual Courses and Course Bundles

For courses and course bundles, the following additional conditions apply:

Refunds are available within the guarantee period as long as you have not completed more than the specified percentage of the course content.
If you have completed more than the specified percentage, you will not be eligible for a full refund, but we may offer a partial refund or credit for future courses, at our discretion.
Courses purchased as part of a special promotion or with a significant discount (more than 50% off the original price) may have modified refund conditions, which will be communicated at the time of purchase.

4.2 Subscriptions

For subscriptions, the following additional conditions apply:

Refunds for monthly subscriptions are only available within the first 7 days of the initial billing cycle. Subsequent renewals are non-refundable once the billing period has started.
For annual subscriptions, refunds are available within the first 30 days of the initial purchase. Annual renewals are non-refundable after 7 days from the renewal date.
Canceling a subscription does not automatically generate a refund. You must cancel your subscription to avoid future charges and request a refund separately if you are within the eligible period.

4.3 Live Virtual Workshops

For live virtual workshops, the following conditions apply:

Full refund: Available up to 24 hours before the scheduled start of the workshop.
Partial refund (50%): Available between 24 hours and 1 hour before the workshop starts.
No refund: No refunds are offered once the workshop has started or if you fail to attend the workshop without prior notice.
If you cannot attend, you may transfer your spot to someone else or request access to the recording (if available) instead of a refund.

4.4 Downloadable Resources

For downloadable resources, the following conditions apply:

Refunds are only available if you have not downloaded or accessed the material.
Once the material has been downloaded, no refunds are offered due to the digital nature of the product.
If you experience technical issues with the download, contact our technical support team before requesting a refund.

5. Exceptions and Special Considerations

5.1 Technical Issues

If you experience persistent technical issues that prevent you from properly accessing or using our products, and our technical support team cannot resolve these issues within a reasonable timeframe, you may be eligible for a refund outside the standard periods.

5.2 Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of serious medical emergency, immediate family bereavement, or other extraordinary circumstances, we may consider refund requests outside our standard timeframes. These requests will be evaluated on a case-by-case basis, and we may ask for documentation verifying the situation.

5.3 Refunds for Causes Attributable to DisenioWeb Pro

If we cancel a course, workshop, or service, or if there is a significant discrepancy between the product description and what is provided, we will offer a full refund regardless of the time elapsed since purchase.

6. Refund Method

Refunds will be processed using the same payment method used for the original purchase:

Credit/debit cards: The refund will be sent to the same card used for the purchase.
PayPal: The refund will be sent to your PayPal account.
Bank transfer: For payments made by bank transfer, we will request your banking details to process the refund.

The processing time for refunds varies depending on the payment method:

Credit/debit cards: 5-10 business days.
PayPal: 3-5 business days.
Bank transfer: 7-14 business days.

7. Credits for Future Courses

In some cases, especially when requirements for a full refund are not met, we may offer credits for future courses or services as an alternative:

Credits are valid for 12 months from the date of issue.
Credits are not transferable or redeemable for cash.
Credits can be applied to any product or service available on DisenioWeb Pro.

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Modifications will be effective immediately upon posting on our website. It is your responsibility to periodically review our Refund Policy.

Changes to the Refund Policy will not apply retroactively to purchases made before the modification date.

9. Contact

If you have any questions about our Refund Policy, please contact us:

DisenioWeb Pro
Customer Service Department
97 Eden Shoals Priceshire MK9 2AD
Email: [email protected]
Phone: +440796035561

Office hours: Monday to Friday 9:00 AM to 6:00 PM (Spain Time)